Reference

How cuci11 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process transactions, and keep your account secure.

Account data kept confidentialTouch 'n Go eWallet, Boost, GrabPay transactions logged securelyNo data sold to third partiesRight to request, correct or remove your dataSSL-encrypted data transfer
cuci11 How cuci11 Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy Rights

If you want to review, correct, or remove any personal data we hold, our support team handles these requests directly. Send your request through live chat or email with your registered account details, and we will respond as promptly as our team allows. Account verification may be required before we process a data request.

Team online

Live Chat

Reach us through the live chat window in your account dashboard. Have your registered email or account number ready so we can locate your data record without delay.

Email Support

Send a written data request to our support email. Include your full name, registered contact number, and the specific data action you are requesting — access, correction or deletion.

Account Settings

Some personal details — display name, contact number, preferred language — can be updated directly from your account settings page without needing to contact support.

HOW WE PROTECT IT

Our Approach to Data Security and Retention

We take a practical, no-drama approach to keeping your data safe. Every data point we hold is stored under SSL encryption, access is restricted to authorised staff only, and we review our data-handling practices when our systems or legal obligations change. If something changes materially, we will update this page and note the revision date at the bottom.

Encrypted Storage

All account and transaction data — including wallet references from Touch 'n Go eWallet, Boost, and GrabPay — is stored under SSL encryption. Access is limited to verified internal staff only.

Cookie Use

We use session cookies to maintain your login state and lobby preferences. No third-party advertising cookies are placed without your knowledge. You can manage cookie settings through your browser at any time.

Data Retention

We keep your account data for as long as your account remains active. After closure, records are retained only for as long as applicable local law in Malaysia requires, then deleted or anonymised.

Third-Party Sharing

We do not sell your data. We share information with payment processors — such as those handling your GrabPay or Boost transactions — only where necessary to complete your transaction or meet a legal obligation.

Common Questions About Your Data at cuci11

Below are the questions we hear most often about how we handle personal data. If yours is not covered here, contact our support team through live chat or email for a direct answer.

We collect your name, email address, contact number, and account wallet reference. No payment card numbers are stored directly — wallet transactions via Touch 'n Go eWallet, Boost, or GrabPay are handled through each provider's secure channel.

Yes. Send your request via live chat or support email with your registered account details. We will verify your identity first, then provide a summary of the data we hold linked to your account.

Basic details like your contact number can be updated in account settings. For name or identity corrections, contact our support team by email with the correct information and we will update the record after verification.

We share data only where necessary — for example, passing your transaction reference to a payment processor when you top up via Boost or DuitNow. We do not sell your data to any marketing or analytics third party.

After your account is closed, we retain records only for the period required under applicable Malaysian law. Once that period ends, your data is deleted or anonymised from our systems.

Contact our support team via live chat or email stating clearly that you want your data removed. We will confirm eligibility based on any outstanding legal or regulatory retention requirements before proceeding.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.