Reference

Know What You Agree To at cuci11

These terms set out how your cuci11 account works — from how we handle deposits through Touch 'n Go eWallet, Boost, and GrabPay, to how disputes are raised and resolved.

Touch 'n Go eWallet acceptedBoost & GrabPay supportedAccount-based wallet systemMalaysia-first platform

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How These Terms Apply to Your Account

cuci11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your account at cuci11 is personal and non-transferable. You are responsible for keeping your login credentials secure; any activity carried out under your account is treated as authorised by you until you notify us otherwise through live chat or email support. We may update these terms

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when our services change — when that happens, we post the revised version here and note the date. Continuing to use the platform after a posted update means you accept the new terms. Deposits made via Touch 'n Go eWallet, Boost, or GrabPay are credited to
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your account wallet and are subject to the transaction rules of each payment provider alongside our own. Withdrawals require identity verification before the first payout is processed; this is a one-time step to confirm the account holder matches the registered details. If there is ever a
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conflict between a promotional communication and these terms, these terms apply. Access and eligibility depend on local law and the platform is available only in regions where it is permitted.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA AND SECURITY

How We Protect Your Account and Data

Account Security

Your password and OTP are never stored in plain text. We use session tokens that expire after inactivity, and any login from an unrecognised device triggers an additional verification step before access is granted.

Data Retention

We keep your account transaction history and registration data for as long as your account is active and for the period required under applicable Malaysian regulations after closure. You can request a summary of held data via email support.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No third-party advertising cookies are dropped without a clear notice on the relevant page of the site.

Request a Change

To update registered details — name, mobile number, or linked e-wallet — contact live chat with your account ID and supporting documentation. Changes to payment details require a fresh verification step to protect your wallet.

REACH OUR TEAM

Contact Us About These Terms

Live Chat Open the chat widget inside your account dashboard. Our support team handles terms queries, account holds, and wallet questions — responses are in English and available daily.

Email Support Send a detailed query to our support address. Include your registered account name and the section of the terms you are asking about so we can route it to the right person quickly.

Account Help Centre The Help Centre inside your account covers the most common terms questions — deposit rules, withdrawal verification steps, and account suspension procedures — before you need to contact us directly.

Questions About These Terms

No. Each cuci11 account must belong to one individual. Shared accounts violate these terms and may result in the account being suspended and the wallet balance held pending review.

Any remaining balance is returned to your registered withdrawal method — typically your linked Touch 'n Go eWallet or GrabPay account — after identity verification is completed. The process is outlined in the closure section of the Help Centre.

Contact live chat within 14 days of the transaction date. Provide your account ID and the transaction reference. We will cross-check against our payment records and respond with findings within the timeframe stated in our disputes policy.

The same terms apply across Malaysia. Players in Melaka and elsewhere access the same account rules, payment methods, and support channels. Eligibility depends on what local law permits in your specific location.

We post any changes to this page before they take effect and note the revision date at the top. For material changes, we may also send a notification to your registered email or via the in-app message centre.

Email our support address with your account ID and a data access request. We will compile your registration details, transaction history, and any support records and send them to your registered email address.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoAbout Us InfoNorthern Star Slots

Know What You Agree To at cuci11

How We Protect Your Account and Data

Account Security

Data Retention

Cookie Use

Request a Change

Contact Us About These Terms

Questions About These Terms

01 Can I use a shared or family account?

02 What happens to my wallet balance if my account is closed?

03 How do I dispute a transaction I do not recognise?

04 Are these terms different for players in Melaka versus other parts of Malaysia?

05 Can cuci11 change these terms without notice?

06 How do I request a copy of the data cuci11 holds on me?

Terms & Conditions

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